Knowledgebase

Click on the category to browse FAQs.

• Online Law Office (5)

  The online law firm operates through the clever combination of a ticketing system for direct communication and data management with the powerful Ra-Micro software for case processing. This integration allows for a seamless and efficient handling of our clients' matters. Here's how this system works in detail:

  1. Ticketing System for Communication and Data Management:
     • Ticket Creation: Each mandate, case, file, incident, as well as changes in data such as contact information and addresses, can be reported through the ticketing system. This can be done 24/7 from anywhere, without the need for a phone call.
     • Detailed Information: Clients can add all relevant information and documents to a ticket, enabling clear and comprehensive communication.
     • Timestamps and Tracking: Each ticket is timestamped, facilitating tracking and prioritization of matters. Clients can monitor the progress of their tickets.
     • Efficient Communication: Direct communication through tickets significantly reduces the need for phone calls and emails, saving time and improving the law firm's workflow.
  2. Ra-Micro Software for Case Processing:
     • Case Handling and Document Management: The Ra-Micro software is a powerful tool for managing mandates, cases, and files. It allows for structured capture, management, and processing of legal cases.
     • Data Integration: Information from the tickets can seamlessly be transferred into the Ra-Micro software, ensuring that all relevant information is available in a central system.
     • Efficiency Boost: The software automates many processes in case handling, from document creation to appointment scheduling, enhancing the law firm's efficiency.
     • Security and Data Privacy: The Ra-Micro software offers advanced security mechanisms and data privacy policies to protect clients' confidential information.

  The combination of the ticketing system and the Ra-Micro software enables the online law firm to quickly capture, efficiently process, and transparently communicate matters. This leads to improved client care and a streamlined operation of the law firm. Our experts are ready to ensure that all inquiries and matters are handled professionally, while technology contributes to optimizing the entire process.

  1. Fragen zum Ticket System
  2. Was ist ein Ticket System?
  3. Was ist eine Online Kanzlei
  4. Was passiert nach der Online Mandats Erfassung?
  5. Wie funktioniert das Online Mandat