Die Online Kanzlei
The online law firm operates through the clever combination of a ticketing system for direct communication and data management with the powerful Ra-Micro software for case processing. This integration allows for a seamless and efficient handling of our clients' matters. Here's how this system works in detail:
- Ticketing System for Communication and Data Management:
- Ticket Creation: Each mandate, case, file, incident, as well as changes in data such as contact information and addresses, can be reported through the ticketing system. This can be done 24/7 from anywhere, without the need for a phone call.
- Detailed Information: Clients can add all relevant information and documents to a ticket, enabling clear and comprehensive communication.
- Timestamps and Tracking: Each ticket is timestamped, facilitating tracking and prioritization of matters. Clients can monitor the progress of their tickets.
- Efficient Communication: Direct communication through tickets significantly reduces the need for phone calls and emails, saving time and improving the law firm's workflow.
- Ra-Micro Software for Case Processing:
- Case Handling and Document Management: The Ra-Micro software is a powerful tool for managing mandates, cases, and files. It allows for structured capture, management, and processing of legal cases.
- Data Integration: Information from the tickets can seamlessly be transferred into the Ra-Micro software, ensuring that all relevant information is available in a central system.
- Efficiency Boost: The software automates many processes in case handling, from document creation to appointment scheduling, enhancing the law firm's efficiency.
- Security and Data Privacy: The Ra-Micro software offers advanced security mechanisms and data privacy policies to protect clients' confidential information.
The combination of the ticketing system and the Ra-Micro software enables the online law firm to quickly capture, efficiently process, and transparently communicate matters. This leads to improved client care and a streamlined operation of the law firm. Our experts are ready to ensure that all inquiries and matters are handled professionally, while technology contributes to optimizing the entire process.